Every manufacturer is going to have it's fair share of bad apples. Now, I hate Maxtors drives. They suck in my opinion, but they rock in customer service. Advanced replacemnet and when they RMA a produsc it's usually pretty damn fast. I would consider a Maxtor before an IBM any day. Being a tech myself, I go through 100-200 drives a month. I see the same amount of SB Lives, PII's PV's AMD's...all have failures. So far this month alone I've RMA'd some two dozen PIII's. Intel is awesome when it comes to RMA's of retail CPU's though. Next day Air. For me it has a lot to do with the customer service of the company. That customer service gets passed down to the customer. The faster I can serve the customer, the better. The slower losses.